Under the distance selling regulations, you are able to cancel your order and return your items to us for a full refund under the following conditions –
You have had the items for seven working days or less (not including weekends or bank holidays) after the day on which you receive the goods from Grow and Harvest UK Ltd. The items are in their original condition and unopened ready for resale by Grow and Harvest UK Ltd. You are responsible for paying shipment costs if Goods are returned for this reason.
Grow and Harvest UK Ltd aims to provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.If you receive goods, which do not match those that you ordered, you should contact us within 7 days to arrange collection and return. Grow and Harvest UK Ltd is responsible for paying shipment costs. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods.
Refunds and replacements will be issued upon our receipt of the returned goods. If any goods you have purchased have faults when they are delivered to you, you should contact Grow and Harvest UK Ltd within 5 days to arrange for there return, Grow and Harvest UK Ltd will responsible for the shipment costs.
Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Grow and Harvest UK Ltd within 5 working days and arrange collection and return. Grow and Harvest UK Ltd is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.Grow and Harvest UK Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.